Legal
Refund Policy
Last updated:
Our commitment to transparency
Otic Press is built on radical pricing transparency. That same principle applies to our refund policy. We want you to know exactly what you're entitled to before you sign anything — not after.
Project cancellation
You may cancel your project at any time. Refunds are issued based on the work completed at the time of cancellation:
- Before work begins: Full refund of all amounts paid, minus a 5% processing fee.
- After work has begun: Refund of amounts paid for services not yet started. Completed or in-progress work is non-refundable.
- After final delivery: No refund is available once final files have been delivered and approved.
Service-specific terms
Editorial services
Editing work is billed per word. If you cancel after editing has begun, you will be charged for the portion of the manuscript completed. The edited portion is non-refundable and will be delivered to you.
Cover design
If cancelled before the first concept is delivered, a full refund is issued. After concept delivery, 50% of the cover design fee is non-refundable. After final approval, the full fee is non-refundable.
Interior formatting
Fully refundable before formatting begins. Non-refundable once the formatted file has been delivered for review.
Distribution setup (KDP / IngramSpark)
Refundable before account setup is initiated. Once your title has been submitted to a distribution platform, the setup fee is non-refundable. Note: third-party platform fees (e.g., IngramSpark title setup fees) are not refundable by Otic Press.
ISBN registration
Non-refundable once the ISBN has been registered with Bowker on your behalf, as the registration cannot be reversed.
US Copyright registration
Non-refundable once the filing has been submitted to the US Copyright Office. The government filing fee is non-recoverable.
Marketing packages
Marketing packages are refundable before the campaign launch date. Once outreach, ad spend, or campaign assets have been initiated, the marketing fee is non-refundable. Unused portions of a package are not eligible for partial refunds.
Author copies
Print copies are produced to order. Refunds are not available once an author copy order has been submitted to the printer. If copies arrive damaged or defective, contact us within 14 days of delivery for a replacement or refund.
Revision disputes
Each service includes a defined number of revision rounds (specified in your project agreement). If you are dissatisfied with work that falls within the agreed scope, we will work with you to resolve it at no additional charge. Dissatisfaction with subjective creative choices (e.g., design aesthetic) does not constitute grounds for a refund if the work meets the agreed brief.
How to request a refund
To request a refund or cancellation, email us at [email protected] with your project name and the reason for your request. We will respond within 3 business days. Approved refunds are processed within 10 business days to the original payment method.
Changes to this policy
We may update this policy from time to time. The version in effect at the time your project agreement is signed governs your project. We will notify active clients of material changes by email.
Contact
Questions about this policy? Reach us at [email protected].